TERMS & CONDITIONS
Bookings and Cancellation Policy - The Helaina B&B
For all bookings made directly via our own website or over the phone it is free to cancel more than seven days prior to the arrival date. Cancellations inside of seven days will be charged the cost of the first night's stay. In the event of a 'no show', same-day cancellation or curtailment of stay the full cost of the stay will be chargeable. A deposit of the 1st nights stay will be taken at the time of the booking. This is fully refundable for cancellations more than 7 days prior to arrival.
Bookings made via 3rd party sites: Terms may differ for bookings made via 3rd party sites (Booking.com, Expedia, Hotels.com etc). Please see our page on their sites for booking terms and conditions.
Changes to Covid travel regulations Any booking which must be cancelled due to the Covid regulations (or changes thereof) is free to cancel, regardless of standard cancellation terms and any deposit or pre-payment made will be refunded in full.
Policies and House Rules for The Helaina B&B
We don't accept children under five years of age at Helaina B&B. Children under five are welcome at Helaina Apartments.
Families and couple are welcome. We don’t accept groups
We don't accept dogs or any other pets.
The number of persons staying must not exceed the stated number booked. Children must be included in the stated number of persons booked.
We are strictly non smoking throughout. It is illegal to smoke in our property. Guests who smoke will be a charged a minimum of £100 for additional cleaning plus any further costs associated removing smells and relocating the next guests. They will also asked to leave with immediate effect and charged for the full stay booked. Guests are welcome to smoke on our patio outside the property.
Guests that cause significant damage to our property will be liable for the costs of repair and any other costs associated with relocating other guests. They will be asked to leave with immediate effect and charged for the full stay booked.
Guests who cause significant disturbance to other guests will be asked to leave with immediate effect and charged in full for the stay booked.
Environmental Policy
We are also committed to recycling at Hotel Helaina. If you leave waste paper, glass, cans and plastic bottles, we collect and recycle, but only if you leave these items clean and in a separate refuse bag.
PARKING
There is plenty of on-street parking outside and all around The Helaina. We don’t have a private car park. On arrival guests should as close as they can do in any area marked as Zone A2.
On check-in please purchase parking permits at reception, charged at £2.00 each. They last for two days at time and guests may purchase as many as they require.
Guests are responsible for ensuring they display valid parking permits and are liable for any parking tickets received in the event of failing to do so. However The Helaina team are happy to advise and assist with the parking requirements at any time.
At most times guests will be able to park outside or very close to The Helaina. However at peak times guests may need to park a short distance away (typically within a minute or two walk).
Spaces on the sea front tend to fill first and spaces remain for longer on the roads immediately to the side or rear of us. In the occasional event of guests still not finding a space please contact The Helaina reception and we will assist with local knowledge.
ACCESS
Access Statement for the Helaina B&B
We aim to cater for the needs of all visitors. The following statement is a summary of our provision. Please ask if you require any additional information we are happy to help.
Main Entrance, Guest Lounge and Breakfast Room:
* The breakfast room and licensed guest lounge are located on this floor (ground floor).
* There is a guest toilet in the reception hall 65cms wide by 86cms deep.
Stairs and access to bedrooms:
* Access to all rooms is via carpeted stairs 90cms wide. There is a banister on the left hand side.
* Due to the design of the building WE DO NOT HAVE A LIFT FACILITY.
* Our rooms are located from 1st to 3rd floors with 4 rooms per floor.
* 1st floor. 17 steps to these rooms. 2nd floor 35 steps and 3rd floor 49 steps
* We can assist guests with luggage
En-suite bathrooms:
* All bedrooms have full en-suite facilities 2.8m long by 1.10m wide
* All en-suites have a step in shower 18cms high with glass sliding shower doors. The smallest cubicles are 80cm wide and deep.
* The toilet is 46cms high and the basin 86cm high
Additional Information:
* We have a fire alarm system. If you require more assistance for evacuating please notify us on arrival and we will ensure you are evacuated safely e.g. hearing impairment.
VAT
Covid Information for the Helaina B&B
The Helaina B&B VAT registration number 894 9508 59.
Proprietors: Jill and Tom Wilson
Visit England Approved
The Helaina & BLUE HORIZON APARTMENTS
14 Blenheim Terrace, Queens Parade, Scarborough, YO12 7HF