Bookings and Cancellation Policy Helaina Apartments
Direct bookings or online or via phone or email: It is free to cancel more than 30 days prior to the arrival date. Cancellations inside of 30 days will be charged the full cost stay. In the event of a 'no show', same-day cancellation or curtailment of stay the full cost of the stay will be chargeable. A prepayment of the first nights stay is required at the time of the booking. This is fully refundable for cancellations more than 30 days prior to arrival.
Changes to Covid travel regulations Any booking which must be cancelled due to the Covid regulations (or changes thereof) is free to cancel, regardless of standard cancellation terms and any deposit or pre-payment made will be refunded in full.
The Helaina Apartments Policies and House Rules
Children of all ages are welcome at Helaina Apartments.
Couples and families are welcome.
We don’t accept groups
We don't accept dogs or any other pets.
The number of persons staying must not exceed the stated number booked. Children must be included in the stated number of persons booked. 2 Bedroom apartments must have no more than 4 persons (Adults and children total including infants). 1 bedroom Apartments must have no more that 2 persons (Adults and Children including infants)
We are strictly non smoking throughout. It is illegal to smoke in The Helaina Apartments . Guests who smoke will be a charged a minimum of £100 for additional cleaning plus any further costs associated removing smells and relocating the next guests. They will also asked to leave with immediate effect and charged for the full stay booked. Guests are welcome to smoke on our patio outside the property.
Guests that cause significant damage to our property will be liable for the costs of repair and any other costs associated with relocating other guests. They will be asked to leave with immediate effect and charged for the full stay booked.
Guests who cause significant disturbance to other guests will be asked to leave with immediate effect and charged in full for the stay booked.
We expect to thoroughly clean our apartments after guests leave. However we reserve the right to charge additional cleaning fees if apartments are left are left unreasonably dirty or untidy.
We are also committed to recycling at Hotel Helaina. If you leave waste paper, glass, cans and plastic bottles, we collect and recycle, but only if you leave these items clean and in a separate refuse bag.
There is plenty of on-street parking outside and all around The Helaina. We don’t have a private car park. On arrival guests should as close as they can do in any area marked as Zone A2.
On check-in please purchase parking permits at reception, charged at £2.00 each. They last for two days at time and guests may purchase as many as they require.
Guests are responsible for ensuring they display valid parking permits and are liable for any parking tickets received in the event of failing to do so. However The Helaina team are happy to advise and assist with the parking requirements at any time.
At most times guests will be able to park outside or very close to The Helaina. However at peak times guests may need to park a short distance away (typically within a minute or two walk).
Spaces on the sea front tend to fill first and spaces remain for longer on the roads immediately to the side or rear of us. In the occasional event of guests still not finding a space please contact The Helaina reception and we will assist with local knowledge.
We aim to cater for the needs of all visitors. The following statement is a summary of our provision. Please ask if you require any additional information we are happy to help.
Entrance access to each apartment from entrance hall
2 Bedroom Lower Ground Floor Apartment – 1 flight of stairs (14 steps)
1 Bedroom Sea View Apartment – Ground floor. No stairs
2 Bedroom Sea View Apartments – 1 is located on the 1st floor with 1 flight of stairs (17 steps) and the other is in the second floor with 2 flights of stairs (32 steps)
2 Bedroom Sea View ‘Beach Life’ Apartment – 3 flights of stairs (46 steps)
We have an integrated fire alarm system with sounders in each apartment.
There are also separate heat and smoke detectors in each apartment.
All apartments have carbon monoxide detectors near the modern gas boilers
All apartments have kitchen fire extinguishers and fire blankets in addition to large fire extinguishers on every floor landing.
Coronavirus Special Prevention Measures at The Helaina Apartments
We take the safety of our guests and staff very seriously. While we believe these measures will have a minimal impact on your stay, they are important to ensure your protection, and the protection of our other guests and staff.
Guests and our staff must comply with any Covid regulations that are in place in England at the time of their stay.
THIS IS A SUMMARY OF WHAT WE ARE DOING TO MINIMISE THE RISK OF CORONAVIRUS:
* A full Coronavirus risk assessment is in place and our team of staff has been briefed in detail on it.
* Detailed cleaning schedule for all surfaces including upholstery to be cleaned with disinfectant (Safe Zone Plus – a broad-spectrum cleaner that kills viruses). With special emphasis on areas of high contact areas.
* Individual guest accommodation is deep cleaned and disinfected after occupancy.
* Simple and clear procedures in place for check-in
THIS IS WHAT WE ASK OUR GUESTS TO DO:
* Gel is provided for your hands. Please use it whenever you re-enter the building.
* Please give other guests space
* Do not pass on the stairs. Look and listen for other guests and use alcoves or the spaces downstairs to allow your fellow guests to pass.
* We ask that you use the hand gels provided whenever using the breakfast and bar areas.
* If you feel unwell during your stay, please tell us. If you contract with Coronavirus after leaving The Helaina, please let us know.
* Please show respect and understanding to other guests. Anxiety and risk levels will vary among guests.
We are working hard and in new ways to keep you safe. We hope we get it right and they have a minimal impact on your stay, but we welcome your feedback on how to improve.
Use the contact page on this site or talk to us while you are staying.
Thank you for your understanding. We hope you have a great stay!
Updated and effective February 2022.
The Helaina Apartments are operated by The Helaina Apartments Limited
VAT registration number 262 009 924
Company registered number 7588871
Directors: Jill and Tom Wilson